Return & Refund Policy

Effective Date: October 22, 2025
Brand: Blushberry Skin Science
Website: www.blushberry.in
Contact Email: hello@blushberry.in

1. Overview

At Blushberry Skin Science, we strive to deliver high-quality skincare products with utmost care.
Due to the personal and hygienic nature of our products, we do not accept returns or exchanges once a product has been opened or used.
However, in rare cases where an incorrect or defective product is delivered, we are happy to assist you with a replacement or refund, subject to the terms below.

2. Eligibility for Return or Refund

You are eligible for a return or refund only if:

• The product received is wrong, damaged, or defective at the time of delivery.

• You raise a request within 7 days of delivery.

• You provide proper unboxing video evidence clearly showing:

  • The package being opened for the first time.

  • The condition of the product received.

  • The invoice and outer packaging.

Without valid video proof, refund or replacement requests will not be accepted.

3. How to Raise a Return or Refund Request

To raise a request:

1. Email us at hello@blushberry.in within 7 days of delivery.

2. Include:

   • Your order ID, registered mobile number, and date of purchase.

   • The unboxing video showing the issue clearly.

3. Our team will review the evidence and respond within 35 business days.

If approved, we will arrange a replacement or initiate a refund as per your request.

4. Non-Returnable / Non-Refundable Situations

We cannot accept returns or refunds in the following cases:

• The product has been opened, used, or tampered with.

• The unboxing video is missing, unclear, or incomplete.

• The return request is raised after 7 days of delivery.

• The product was purchased during sale, offer, or clearance periods.

• Minor packaging variations that do not affect product quality.

5. Refund Process

• Once approved, refunds will be processed to your original payment method within 710 business days.

• If the replacement is preferred, a new product will be dispatched after the returned item (if applicable) is verified.

6. Shipping for Returns (if applicable)

If a return is required, we will provide return instructions via email.
In most cases, Blushberry Skin Science will arrange the reverse pickup at no extra charge for approved defective/wrong product claims.

7. Contact Us

For any return or refund queries, please contact:
=? Email: hello@blushberry.in
< Website: www.blushberry.in